Legal Information
General Terms and Conditions
Updated 27/10/2023
Article 1 — Purpose
These general conditions apply to the use of the websites of SARL EFANDJI and to the sale of the transportation services it offers.
Article 2 — Ownership
The websites efandji.fr, vagnat-driver.fr, and atlanticdriverprestige.com are owned by SARL EFANDJI, a limited liability company with a capital of €2,000, registered at the Bordeaux RCS under the number 832 874 093, located at 11 Rue Marie Curie, 33320 Eysines.
Article 3 — Intellectual Property
The content of the sites is protected by intellectual property laws. Any reproduction or use, in any form and on any medium, is prohibited without prior written consent from SARL EFANDJI.
Article 4 — Vehicle Reservation
a — Driver Assignment
After a ride is registered, it obtains the status "Waiting for assignment". Once payment is made (except for account customers), a driver is assigned to the ride.
The passenger receives by email, a few days before the start of the ride, information about the assigned driver.
b — Confirmation
Reservations, whether made online, by phone, or via a quote, are only confirmed after full payment (except for account customers) and receipt of the reservation voucher marked "accepted" or the deposit invoice for quotes.
Article 5 — Client Obligations
- Verify and preserve the reservation voucher received by email before the reservation date.
- Smoking in the vehicle is strictly prohibited.
- Wearing a seat belt is mandatory in both front and back seats.
- The client may not request the driver to exceed speed limits or commit traffic violations.
SARL EFANDJI reserves the right to interrupt the service if the client commits an offense (drug use, alcohol consumption, inappropriate remarks towards the driver or others) or if the client endangers the safety of the driver or others.
Article 6 — Responsibilities
a — Client Responsibilities
Duty of control: The client will be held responsible even in the case of an operator's error if they have not corrected a visible mistake on their reservation voucher.
Damages: Any damage caused by the client inside or outside the vehicle will be their responsibility, unless it can be demonstrated that it was caused by a third party. Any client caught smoking inside a vehicle will be charged a cleaning fee of €500.
Convoys: The client must take all necessary measures to secure the convoy. They will be held responsible for any damages that occur during their transfer.
b — SARL EFANDJI Responsibilities
The company commits to doing everything possible to carry out the mission, subject to force majeure (weather conditions, driver incapacity, last-minute breakdown, prefectural decrees, wars, terrorist attacks…).
Insurance: The liability of SARL EFANDJI is limited to the clauses of its professional insurance subscribed for the transport of passengers for a fee, which covers passengers in the event of an accident with bodily injury, in accordance with article L3120.4 of the French transport code and the decree of April 18, 1966.
Article 7 — Cancellation
a — Quote-Based Orders
Cancellations must always be communicated in writing to contact@efandji.fr.
- 30% if cancellation occurs between 30 and 21 days before departure
- 50% if cancellation occurs between 20 and 8 days before departure
- 75% if cancellation occurs between 7 and 3 days before departure
- 90% if cancellation occurs between 2 days before and the day before departure
- 100% if cancellation occurs on the day of departure
b — Online, Phone, or Electronic Orders
The client may cancel at any time by email to contact@efandji.fr.
- More than 48 hours before the ride — 95% refund
- Between 24 and 48 hours before the ride — 50% refund
- Less than 24 hours before the ride — No refund
Article 8 — Account Clients
Account clients benefit from deferred payment by direct debit. They are subject to the same cancellation conditions outlined in Article 7.
Article 9 — Disputes
Any claim will only be accepted within a period of 120 hours after the performance of the service. After this period, only the Commercial Court of Bordeaux will have jurisdiction.
Article 10 — Changes to Terms
SARL EFANDJI reserves the right to modify its terms and conditions at any time. The applicable terms are those in force on the date of the conclusion of the contract with the Client.
Article 11 — Acceptance
Outside of quotes, the client can receive the terms in PDF format only upon request. They can also print or save them directly from this page.
The Client declares having read the General Terms and Conditions before placing an online order and accepts them without reservation. Any order constitutes acceptance of the current terms and conditions.